Refund Policy

1. Prorated Refunds

• Post Guarantee Period: You may be eligible for a prorated refund for any unused portion of your service term.

2. Non-Refundable Items

• Exclusions: Certain services, such as domain registration, SSL certificates, and third-party add-ons, are non-refundable.

3. Cancellation Process

• Procedure: To cancel your service and request a refund, please submit a support ticket.

4. Violation of Terms

• No Refund: If your service is terminated due to a violation of our Terms and Conditions, you will not be eligible for a refund.

5. Payment Method

• Refund Mode: Refunds will be processed through the original payment method or as account credit, per your preference.

6. Processing Time

• Duration: Please allow 7 to 10 business days for the refund to be processed.

9. Chargebacks

• Policy: Initiating a chargeback claim against LuminWeb without first following our refund procedure may result in the suspension of your services.

Effective as of March 22, 2021