Refund Policy

1. Prorated Refunds

  • Post Guarantee Period: You may be eligible for a prorated refund for any unused portion of your service term.

2. Non-Refundable Items

  • Exclusions: Certain services, such as domain registration, SSL certificates, and third-party add-ons, are non-refundable.

3. Cancellation Process

  • Procedure: To cancel your service and request a refund, please submit a support ticket.

4. Violation of Terms

  • No Refund: If your service is terminated due to a violation of our Terms and Conditions, you will not be eligible for a refund.

5. Payment Method

  • Refund Mode: Refunds will be processed through the original payment method or as account credit, per your preference.

6. Processing Time

  • Duration: Please allow 7 to 10 business days for the refund to be processed.

9. Chargebacks

  • Policy: Initiating a chargeback claim against LuminWeb without first following our refund procedure may result in the suspension of your services.

Effective as of March 22, 2021

Ready for Next-Level Hosting?

With our premium hosting solutions, unlock a world of speed, security, and seamless website management.


Payment Methods

©2024 LUMINWEB | All rights reserved.